Can I schedule my order for the next day?
Yes! On the “your order” screen, select “change” next to Prepare now, and then select the day and time you want to pick up your order!
Can I buy coffee pre-ground?
If you are shopping in any of our cafes, our team can grind any tin or bag for you. For online shopping, we offer a few blends in Universal Ground, which can be used for most brewing methods!
Is your coffee Fair Trade Certified?
Some of our coffees are Certified Organic, others are not, and still others would qualify as organic but haven’t pursued the certification. Regarding Fair Trade, we choose our coffees based on quality, but we only work with importers who have earned a reputation for transparency and ethical business.
Do you serve food?
Our cafés offer a variety of delicious pastries like croissants, muffins, pound cakes, and other sweet treats. We also offer grab-and-go snacks.
How do I delay or cancel my subscription?
You can always delay your next order for as long as you’d like! Whenever you are ready to start receiving coffee again, you can restart your subscription with no problem.
I received my coffee damaged.
Please send an email to hello@compasscoffee.com with a brief description of what happened and photos of the items. Someone from our e-commerce team will then reach out!
Will the capsules work in my machine?
Compatible with your Nespresso® machine, designed for use in machines which use ‘original’ capsules, excluding professional and ‘built in’ models. Not compatible with Nespresso Vertuoline/Vertuo, Nescafé Dolce Gusto and Tassimo machines.